Microsoft Azure

Microsoft Dynamics 365 Field Service Functional Consultant

MB-240

Get ready for the MB-240 exam to validate your expertise in Microsoft Dynamics 365 Field Service.

144 questions 0 views Free
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Questions 141–144 of 144

Q141

What happens when a technician completes a job but forgets to capture the customer signature?

  • A Work order auto-completes without signature
  • B Job is canceled by the system
  • C Technician cannot submit job
  • D Customer must re-sign the job later
Explanation The system requires a signature before submission, preventing job completion.
Q142

Which service allows real-time alerts for service incidents in Dynamics 365 Field Service?

  • A UI Flows
  • B Power Automate
  • C Customer Insights
  • D Azure Functions
Explanation Power Automate allows setting up automated workflows for real-time alerts; others serve different functions.
Q143

A company needs to enhance its customer satisfaction metrics. What should they implement?

  • A Case Management only
  • B Asset Management
  • C Service Level Agreements
  • D Customer Billing System
Explanation Service Level Agreements (SLAs) directly influence response times and service quality that impact customer satisfaction; others are supportive but less direct.
Q144

You are configuring service tasks for an urgent job in Dynamics 365. Which status should be set for immediate priority?

  • A Scheduled
  • B In Progress
  • C Approved
  • D Late
Explanation Setting the status to 'In Progress' indicates that the job is being actively handled; others do not convey urgency.