Microsoft Azure

Dynamics 365 Customer Experience Analyst Associate

MB-280

Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.

147 questions 0 views Free
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Questions 1–10 of 147

Q1

Which service allows real-time customer interaction on Dynamics 365?

  • A Customer Insights
  • B Power BI
  • C Customer Service Hub
  • D Sales Insights
Explanation Customer Service Hub is designed for real-time engagement, while others focus on analytics or insights.
Q2

A company needs to automate lead scoring in Dynamics 365. Which feature should they use?

  • A Workflows
  • B Power Automate
  • C Business Rules
  • D Cutomer Insights
Explanation Power Automate enables complex automations, while workflows are limited in this scenario.
Q3

What happens when a user exceeds their record limit in Dynamics 365?

  • A System sends warning notifications
  • B User cannot create further records
  • C Data is automatically deleted
  • D Performance increases
Explanation Exceeding the record limit restricts creation of further records, others do not apply.
Q4

Which service enables integration with third-party applications in Dynamics 365?

  • A Power Automate
  • B Azure Blob Storage
  • C Data Lake Analytics
  • D Virtual Network
Explanation Power Automate facilitates integration with external apps, while the others are focused on storage and networking.
Q5

A company needs to manage sales leads using AI. What solution should they consider?

  • A AI Builder
  • B Power BI
  • C Dataverse
  • D Virtual Agents
Explanation AI Builder allows for the automation and enhancement of lead management using AI capabilities, unlike the other options.
Q6

What happens when a custom entity is deleted in Dynamics 365?

  • A It's permanently lost
  • B Is stored in the Archive
  • C Can be restored from Recycle Bin
  • D Only data is deleted
Explanation Deleted custom entities can be restored from the Recycle Bin, while others imply permanent loss or incomplete deletion.
Q7

A sales representative wants to automate follow-up emails after closing a deal. Which Dynamics 365 feature should they use?

  • A Workflows
  • B Power BI
  • C Dashboards
  • D Business Rules
Explanation Workflows automate processes and actions such as sending emails, while other options serve different purposes.
Q8

You are configuring a custom field in Dynamics 365 for a retail company. What data type should you select for storing product prices?

  • A Text
  • B Whole Number
  • C Decimal Number
  • D Option Set
Explanation Decimal Number is suitable for prices due to currency precision, unlike the other options.
Q9

What happens when you deactivate a customer record in Dynamics 365?

  • A It is permanently deleted.
  • B All related records are deleted.
  • C It can no longer be used in sales.
  • D It becomes read-only and searchable.
Explanation Deactivating a record makes it read-only but maintains its visibility, while others imply total removal.
Q10

Which service allows you to track customer engagement within Dynamics 365?

  • A Customer Insights
  • B Azure Functions
  • C Power BI
  • D Logic Apps
Explanation Customer Insights is specifically designed for tracking customer engagement data, while others serve different purposes.