Microsoft Azure

Dynamics 365 Customer Experience Analyst Associate

MB-280

Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.

147 questions 0 views Free
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Questions 31–40 of 147

Q31

Which service allows real-time customer data integration in Dynamics 365?

  • A Azure Data Factory
  • B Dynamics 365 Data Integration
  • C Power BI
  • D Microsoft Flow
Explanation Dynamics 365 Data Integration provides real-time integrations, while the others focus on different functionalities.
Q32

A company needs to automate its lead scoring process. Which Dynamics 365 feature should they use?

  • A Business Rules
  • B Qualifying Leads
  • C Workflows
  • D Lead Scoring Model
Explanation The Lead Scoring Model allows automatic scoring, while the others do not specifically automate scoring processes.
Q33

What happens when you disable a field in a Dynamics 365 form?

  • A It is permanently deleted.
  • B Users can't see it anymore.
  • C It becomes read-only.
  • D Data is automatically wiped.
Explanation Disabling a field makes it read-only; the field remains visible and data stays intact.
Q34

Which service in Dynamics 365 allows tracking customer interactions?

  • A Customer Engagement
  • B Finance and Operations
  • C Supply Chain Management
  • D Marketing Automation
Explanation Customer Engagement tracks all customer interactions, while others focus on different business areas.
Q35

A company needs to automate a sales process in Dynamics 365. What should they use?

  • A Power Automate
  • B BI Tools
  • C Customer Insights
  • D Virtual Agents
Explanation Power Automate is designed for automating processes, while others serve different functions.
Q36

You are configuring Dynamics 365 and want to restrict data access based on user roles. What feature should you use?

  • A Field Security Profiles
  • B Business Units
  • C Database Replication
  • D Custom Entities
Explanation Business Units control data access through user roles and hierarchy, unlike the other options.
Q37

Which service in Dynamics 365 allows for the automation of business processes?

  • A Power Automate
  • B Azure Functions
  • C Dynamics 365 Sales
  • D Power BI
Explanation Power Automate is designed for workflow automation; other options serve different purposes.
Q38

A company needs to integrate Dynamics 365 with a third-party application for data synchronization. What should you configure?

  • A Custom API Connections
  • B Managed Solutions
  • C Business Rules
  • D Marketing Lists
Explanation Custom API Connections enable third-party integration, while others do not fulfill this need.
Q39

You are configuring user roles in Dynamics 365. What happens when a user is assigned multiple roles with conflicting permissions?

  • A All permissions are granted
  • B Permissions conflict and are denied
  • C Only the highest role's permissions apply
  • D Permissions are merged into a new role
Explanation Dynamics 365 grants all permissions from assigned roles, prioritizing functionality; other options misrepresent the role behavior.
Q40

Which service would you use for managing customer feedback surveys in Dynamics 365?

  • A Survey Management
  • B Customer Insights
  • C Marketing Automation
  • D Field Service Management
Explanation Survey Management is specifically designed for customer feedback, while others do not focus on surveys.