Microsoft Azure

Microsoft Dynamics 365 Field Service Functional Consultant

MB-240

Get ready for the MB-240 exam to validate your expertise in Microsoft Dynamics 365 Field Service.

144 questions 0 views Free
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Questions 71–80 of 144

Q71

A company needs to automate work order assignments based on location and technician skills. What should they configure?

  • A Manual Scheduling
  • B Automated Setup
  • C Skill-based Service
  • D Work Order Types
Explanation Automated Setup optimizes assignments, while others do not automate effectively.
Q72

You are configuring resource scheduling for a specific time slot. What happens if a resource is already booked?

  • A System overrides the existing booking
  • B New booking fails with an error
  • C System sends alerts
  • D Existing booking is rescheduled
Explanation The system prevents double bookings, while the others suggest non-existent behaviors.
Q73

A company needs to automate resource scheduling. Which functionality should they utilize?

  • A Field Service Resource Scheduling
  • B Power BI Reporting
  • C Sales Lead Management
  • D Customer Insights
Explanation Field Service Resource Scheduling automates scheduling, while other options serve different functions.
Q74

What happens when a service order is scheduled and the technician is unavailable?

  • A Order gets automatically canceled
  • B Another technician is assigned if available
  • C Order remains pending indefinitely
  • D Notification sent to customer only
Explanation The system attempts to assign another available technician.
Q75

You are configuring a service-level agreement (SLA) for priority response. Which criterion must be included?

  • A Service Category
  • B Employee background
  • C Customer demographics
  • D Vendor ratings
Explanation Service category is essential for defining SLA response times, while the others are not directly relevant.
Q76

Which service is used for scheduling resources in Dynamics 365 Field Service?

  • A Resource Scheduling
  • B Job Management
  • C Customer Insights
  • D Social Engagement
Explanation Resource Scheduling manages the allocation of resources effectively, while the other options serve different purposes.
Q77

A company needs to assign a service territory to a technician. What must be configured first?

  • A Work Order Templates
  • B Technician Skills
  • C Service Areas
  • D Routing Rules
Explanation Service Territories must exist for assigning technicians; the other options are secondary configurations.
Q78

What happens when a Work Order is marked as 'Completed' in the system?

  • A It's removed from the system
  • B It triggers a follow-up activity
  • C It cannot be edited anymore
  • D It automatically invoices the customer
Explanation Once marked 'Completed', a Work Order is locked for edits; the other options do not occur automatically.
Q79

Which service is responsible for scheduling appointments in Dynamics 365 Field Service?

  • A Scheduling Assistant
  • B Resource Scheduling
  • C Field Service Manager
  • D Work Order Management
Explanation Resource Scheduling manages appointment scheduling, while others differ in functionality.
Q80

A company needs to automatically create work orders from customer service requests. What should they implement?

  • A Service Level Agreements
  • B Work Order Triggers
  • C Incident Management
  • D Queue Management
Explanation Work Order Triggers can automate creating work orders from requests, which others can't do directly.