Microsoft Azure

Microsoft Dynamics 365 Field Service Functional Consultant

MB-240

Get ready for the MB-240 exam to validate your expertise in Microsoft Dynamics 365 Field Service.

144 questions 0 views Free
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Questions 81–90 of 144

Q81

What happens when you set the 'Billable' checkbox to false on a work order line?

  • A The service becomes non-billable
  • B The line item is deleted
  • C The work order is cancelled
  • D Invoices can't be generated
Explanation Setting 'Billable' to false prevents the line item from being included in billing, while others are incorrect because they imply more drastic changes.
Q82

Which service is used to manage schedules in Field Service?

  • A Resource Scheduling Optimization
  • B Microsoft Project
  • C Dynamics 365 Sales
  • D Microsoft To Do
Explanation Resource Scheduling Optimization is designed for scheduling in Field Service.
Q83

A company needs to manage warranty information for assets. What should they implement in Dynamics 365 Field Service?

  • A Product Catalog
  • B Service Agreements
  • C Work Orders
  • D Cases
Explanation Service Agreements include warranty and maintenance information for assets.
Q84

You are configuring a work order. What happens when the status is set to 'Completed'?

  • A It cannot be modified anymore.
  • B The asset becomes inactive.
  • C Payment processing begins automatically.
  • D Service activities are automatically deleted.
Explanation Once set to 'Completed', work orders cannot be modified, preserving data integrity.
Q85

What feature in Dynamics 365 Field Service enables preventive maintenance?

  • A Service Schedules
  • B Work Orders
  • C Resource Scheduling
  • D Inventory Management
Explanation Service Schedules allow proactive maintenance planning, while others manage reactive tasks or resources.
Q86

A company needs to automatically assign technicians to new work orders based on skill sets. Which feature should they use?

  • A Resource Scheduling Optimization
  • B Advanced Find
  • C Field Service Mobile
  • D System Jobs
Explanation Resource Scheduling Optimization automatically matches skills to work orders, unlike the other options which do not provide this functionality.
Q87

What happens when a work order is completed in Dynamics 365 Field Service?

  • A It is automatically archived.
  • B It remains open for editing.
  • C It generates an invoice.
  • D It cancels other scheduled tasks.
Explanation Completing a work order triggers invoice generation, whereas others do not occur upon completion.
Q88

A company needs to assign work orders based on technician skills. What should they utilize to achieve this?

  • A Schedule Board Settings
  • B Work Order Type
  • C Customer Preferences
  • D Service Preferences
Explanation Schedule Board Settings allow assigning based on skills; the others do not manage skillsets for assignments.
Q89

You are configuring an incident type. Which attribute is essential for determining the time to resolve the incident?

  • A Category
  • B Estimated Duration
  • C Severity
  • D Status
Explanation Estimated Duration directly sets time expectations; the others influence categorization or state, not duration.
Q90

What happens when a work order is marked as completed but the technician forgot to submit their time?

  • A Payment is automatically processed
  • B Alerts are sent to supervisors
  • C Work Order is locked for updates
  • D Time entries remain unsubmitted
Explanation The time entry remains unsubmitted and does not block work order completion; the others involve erroneous outcomes.