Microsoft Azure

Dynamics 365 Customer Experience Analyst Associate

MB-280

Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.

147 questions 0 views Free
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Questions 141–147 of 147

Q141

You are configuring a customer service app. What happens when you disable a queue?

  • A All queued items are deleted
  • B Items can’t be added or accessed
  • C It continues to function as normal
  • D Pending items will trigger alerts
Explanation Disabling a queue prevents any items from being added or accessed, while the others are inaccuracies.
Q142

Which service in Dynamics 365 facilitates customer engagement through multi-channel support?

  • A Customer Service
  • B Finance
  • C Marketing
  • D Supply Chain Management
Explanation Customer Service specifically provides multi-channel support capabilities.
Q143

A company needs to integrate its Dynamics 365 Sales system with a third-party application. What should they use?

  • A Data Export Service
  • B Power Automate
  • C Common Data Service
  • D Azure Logic Apps
Explanation Power Automate allows integration with third-party applications easily.
Q144

You are configuring sales territories in Dynamics 365. What happens if a sales rep is associated with multiple territories?

  • A Cannot assign to multiple territories
  • B Prioritize territories based on income
  • C Can manage accounts in all territories
  • D Has to choose one only
Explanation Sales reps can manage accounts in all assigned territories simultaneously.
Q145

Which service automates marketing campaigns and customer engagement?

  • A Dynamics 365 Marketing
  • B Dynamics 365 Finance
  • C Dynamics 365 HR
  • D Dynamics 365 Sales
Explanation Dynamics 365 Marketing is designed specifically for automating marketing campaigns, unlike the other services listed.
Q146

A company needs to track their customer interactions across multiple channels. Which Dynamics 365 feature should they use?

  • A Omnichannel Engagement Hub
  • B Customer Insights
  • C Power Automate
  • D Dynamics 365 Sales AI
Explanation The Omnichannel Engagement Hub is specifically designed for tracking customer interactions across various channels.
Q147

What happens when you enable the Customer Service Insights dashboard?

  • A Improves case resolution time
  • B Generates AI-driven case predictions
  • C Only displays historical data
  • D Disconnects from existing data sources
Explanation Enabling the insights dashboard provides AI-driven case predictions, while other options do not accurately depict its function.