Microsoft Azure

Dynamics 365 Customer Experience Analyst Associate

MB-280

Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.

147 questions 0 views Free
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Questions 131–140 of 147

Q131

A company needs to improve customer interactions through better data insights. What should they implement?

  • A Customer Insights
  • B Power BI
  • C Dynamics 365 Sales
  • D Dataverse
Explanation Customer Insights is tailored for enhancing customer interactions, unlike the others which focus on different aspects.
Q132

You are configuring a security role in Dynamics 365. What happens if you uncheck 'Create' access for a record type?

  • A Users can edit records
  • B Users cannot create records
  • C Users can delete records
  • D Users can read records only
Explanation Unchecking 'Create' access prevents users from creating new records of that type; other options confuse different access levels.
Q133

Which service in Dynamics 365 can automate repetitive tasks for customer engagement?

  • A Power Automate
  • B Azure Logic Apps
  • C Common Data Service
  • D Power BI
Explanation Power Automate enables process automation, while the others serve different purposes.
Q134

A company needs to segment customers based on their purchasing behavior. Which Dynamics 365 feature should they use?

  • A Customer Insights
  • B Sales Predictions
  • C Marketing Lists
  • D Product Catalog
Explanation Customer Insights offers deeper segmentation capabilities compared to the others.
Q135

What happens when a record is deleted in Dynamics 365?

  • A It is permanently removed.
  • B It goes to a recycle bin.
  • C It can be restored from audit logs.
  • D It triggers a workflow.
Explanation Deleted records go to a recycle bin for potential restoration, while the others describe incorrect processes.
Q136

Which entity is used for storing customer feedback in Dynamics 365?

  • A Voice of the Customer
  • B Customer Service Hub
  • C Sales Insights
  • D Marketing Forms
Explanation Voice of the Customer is specifically designed for feedback, while others serve different purposes.
Q137

A company needs to track customer interactions across multiple channels. Which Dynamics 365 feature is most suitable?

  • A Omnichannel Engagement Hub
  • B Sales Insights
  • C Customer Service Hub
  • D Marketing Automation
Explanation The Omnichannel Engagement Hub integrates customer interactions across channels, unlike others that focus on specific functions.
Q138

What happens when a lead is converted into an opportunity in Dynamics 365?

  • A It deletes the lead record
  • B It duplicates lead data into contacts
  • C It creates a new lead record
  • D It changes lead status to Qualified
Explanation Converting a lead changes its status to Qualified, preserving the record, unlike the other options that suggest data loss or duplication.
Q139

Which service is used to create business rules in Dynamics 365?

  • A Business Rules Designer
  • B Process Flow Builder
  • C Form Editor
  • D Power Automate
Explanation Business Rules Designer specifically allows for creating business rules, while others serve different functions.
Q140

A company needs to segment its customers based on purchasing behavior. What should they use?

  • A Charts
  • B Customer Segmentation
  • C Dashboards
  • D Workflows
Explanation Customer Segmentation is designed for behavioral categorization, unlike the others.