Microsoft Azure
Dynamics 365 Customer Experience Analyst Associate
MB-280
Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.
147 questions
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Questions 111–120 of 147
You are configuring lead scoring in Dynamics 365. What happens when a lead's score reaches the threshold?
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A
Lead is archived automatically
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B
Lead is assigned to marketing
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C
Lead becomes a marketing qualified lead
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D
Lead is deleted
Explanation
A lead reaches MQL status upon scoring threshold; others do not reflect lead progression correctly.
Which service is used for business analytics in Dynamics 365?
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A
Power BI
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B
Azure DevOps
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C
Dynamics NAV
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D
Microsoft Word
Explanation
Power BI integrates with Dynamics 365 for analytics, while others do not.
A company needs to monitor customer interactions. Which feature should they implement?
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A
Customer Journey
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B
Resource Allocation
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C
Location Insights
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D
System Jobs
Explanation
Customer Journey tracks interactions; others do not directly monitor them.
You are configuring lead scores in Dynamics 365. What happens when priority is adjusted?
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A
Leads become inactive
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B
Scores are recalculated
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C
New leads are created
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D
Existing leads are deleted
Explanation
Adjusting priority recalculates scores; others are incorrect outcomes.
Which service is used for customer insights in D365?
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A
Customer Insights
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B
Azure DevOps
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C
Power BI
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D
Microsoft Teams
Explanation
Customer Insights consolidates customer data, while the others serve different purposes.
A company needs to automate ticket creation from emails. What should they use?
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A
Power Automate
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B
Power Apps
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C
D365 Marketing
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D
AI Builder
Explanation
Power Automate facilitates automation processes, unlike the other options.
You are configuring D365 security roles. What happens when a user lacks the required permissions?
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A
Access is granted with limited features.
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B
Access is denied altogether.
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C
User can request higher permissions.
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D
Access is granted but monitored.
Explanation
Without permissions, access is denied completely; other options imply incorrect permission handling.
Which feature allows tracking customer interactions?
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A
Customer Service Insights
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B
Engagement Analytics
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C
Feedback Management
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D
Activity Tracking
Explanation
Customer Service Insights provides comprehensive interaction tracking, while others focus on different aspects.
A company needs to automate lead assignments. Which tool should they use?
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A
Business Rules
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B
Workflows
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C
Power Apps
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D
Marketing Lists
Explanation
Workflows automate processes like lead assignments effectively, unlike the other options.
What happens when you disable a user's sign-in?
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A
User can still access resources
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B
User can sign in with MFA
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C
User cannot access any services
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D
User is notified via email
Explanation
Disabling sign-in denies access to all services, unlike other incorrect scenarios.