Microsoft Azure

Dynamics 365 Customer Experience Analyst Associate

MB-280

Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.

147 questions 0 views Free
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Questions 61–70 of 147

Q61

Which service enables customer engagement insights in Dynamics 365?

  • A Customer Insights
  • B Power BI
  • C Dynamics 365 Sales
  • D Microsoft Teams
Explanation Customer Insights gathers and analyzes customer data, while others serve different purposes.
Q62

A company needs to automate approval processes for sales orders. Which tool should they use?

  • A Power Automate
  • B Power Apps
  • C Dynamics 365 Marketing
  • D Azure DevOps
Explanation Power Automate automates workflows; Power Apps creates applications.
Q63

What happens when a user tries to access a Dynamics 365 application without adequate privileges?

  • A Access is granted with limited functionality.
  • B User is prompted for upgraded permissions.
  • C Access is denied with an error message.
  • D User can view the application but not interact.
Explanation Access is denied with an error message for inadequate privileges, unlike the other options.
Q64

What feature in Dynamics 365 allows for tracking customer interactions across channels?

  • A Omni-channel engagement
  • B Data integration service
  • C Power Automate
  • D Customer insights
Explanation Omni-channel engagement provides a unified view of customer interactions, while the others serve different functions in data handling.
Q65

A company needs to implement approval workflows for sales orders. Which Dynamics 365 component should they leverage?

  • A Power automations
  • B Business process flows
  • C Sales Insights
  • D Customer service hub
Explanation Power automations enables custom approval workflows, while the others focus on different aspects of Dynamics 365.
Q66

What occurs if you disable a field that has existing data in Dynamics 365?

  • A Data is permanently deleted
  • B Field becomes read-only
  • C Data is masked for users
  • D Field cannot be re-enabled
Explanation Disabling a field makes it read-only for users but does not delete existing data, while others misstate the implications.
Q67

Which service is primarily used for managing customer engagement in Dynamics 365?

  • A Dynamics 365 Customer Service
  • B Azure Functions
  • C Power BI
  • D Azure DevOps
Explanation Dynamics 365 Customer Service focuses on enhancing customer interactions; the others serve different purposes.
Q68

A company needs to automate case management in Dynamics 365. What should they use?

  • A Business Process Flows
  • B Power Apps
  • C Power Automate
  • D Data Entities
Explanation Power Automate is designed for workflow automation, while others serve different purposes.
Q69

What happens when a duplicate detection rule is triggered in Dynamics 365?

  • A It deletes duplicate records.
  • B It alerts the user.
  • C It merges the records automatically.
  • D It archives the records.
Explanation When a duplicate detection rule is triggered, an alert is generated rather than deleting or merging records.
Q70

Which service is used for managing customer feedback in Dynamics 365?

  • A Voice of the Customer
  • B Dynamics 365 Marketing
  • C Customer Service Insights
  • D Field Service Management
Explanation Voice of the Customer is designed for feedback, while others serve different functions.