Microsoft Azure

Dynamics 365 Customer Experience Analyst Associate

MB-280

Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.

147 questions 0 views Free
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Questions 51–60 of 147

Q51

What happens when you customize a form in Dynamics 365 without publishing it?

  • A Changes are permanent
  • B Changes are saved in draft
  • C Users see the changes immediately
  • D The customization is rolled back
Explanation Unpublished changes remain in draft form; users do not see them until published.
Q52

What happens when a lead is qualified in Dynamics 365?

  • A It becomes an opportunity.
  • B It deletes the lead record.
  • C It automatically assigns a manager.
  • D It archives the lead.
Explanation Qualifying a lead promotes it to an opportunity; other options do not reflect Dynamics 365 behavior.
Q53

A company needs to automate email notifications based on customer activity in Dynamics 365. Which feature should they use?

  • A Business Rules
  • B Power Automate
  • C Dashboards
  • D Knowledge Base
Explanation Power Automate allows for customizable email automation; the other options don't perform this function.
Q54

You are configuring the customer service area in Dynamics 365. Which entity must be linked to track case resolutions accurately?

  • A Accounts
  • B Activities
  • C Products
  • D Users
Explanation Connecting cases to products enables tracking of service resolutions; the other entities do not directly support tracking resolutions.
Q55

Which service facilitates automation of accounting tasks in Dynamics 365?

  • A Dynamics 365 Finance
  • B Dynamics 365 Sales
  • C Dynamics 365 Customer Service
  • D Dynamics 365 Marketing
Explanation Dynamics 365 Finance specifically automates accounting tasks, while others focus on different functions.
Q56

A company needs to ensure every incoming email case is automatically assigned to the support team. What feature should they configure?

  • A Workflow rules
  • B Queue management
  • C Case creation rules
  • D Service level agreements
Explanation Case creation rules can automatically route cases based on criteria, while the others do not specifically assign cases at creation.
Q57

You are configuring a custom field in Dynamics 365. What happens if you set the field type to 'Two Options'?

  • A Allows multiple selections
  • B Creates a binary choice
  • C Enables dropdown selection
  • D Facilitates free text entry
Explanation The 'Two Options' field type creates a binary choice between two values, unlike the other choices which describe different field functionalities.
Q58

Which service provides insights on customer sentiment in Dynamics 365?

  • A Customer Service Insights
  • B Power BI
  • C Revenue Insights
  • D Relationship Assistant
Explanation Customer Service Insights analyzes customer sentiment; others do not focus specifically on sentiment analysis.
Q59

A company needs to automate its customer follow-up process. Which functionality should they implement?

  • A Power Automate Flows
  • B Social Media Tool
  • C Field Service Management
  • D Virtual Agent
Explanation Power Automate Flows enable automation; other options are not suited for follow-up automation.
Q60

You are configuring app permissions for users in Dynamics 365. What happens when a user lacks access rights to a specific entity?

  • A User can view the data
  • B User will be denied access
  • C User can request access
  • D User accesses data via reports
Explanation Users without access rights are denied entry; the other options suggest abilities that do not apply without access rights.