Microsoft Azure

Dynamics 365 Customer Experience Analyst Associate

MB-280

Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.

147 questions 0 views Free
Start Mock Test Timed · Full-length · Scored

Questions 101–110 of 147

Q101

A company needs to automate its lead scoring process. Which feature should they use in Dynamics 365?

  • A Business Rules
  • B Workflows
  • C Marketing Insights
  • D Power Automate
Explanation Workflows can automate processes like lead scoring, while the other options serve different purposes.
Q102

What happens when you set a field as required in a form?

  • A User cannot save with empty field
  • B Makes data immutable
  • C Automatically fills the field
  • D Removes the field from the form
Explanation Setting a field as required means it must be filled before saving, while the other options incorrectly describe the field's behavior.
Q103

Which service is used for continuous integration in Dynamics 365?

  • A Azure DevOps
  • B Power BI
  • C Azure Functions
  • D Microsoft Teams
Explanation Azure DevOps supports CI/CD, while others serve different purposes.
Q104

A company needs to analyze customer feedback using Dynamics 365. Which feature should they use?

  • A Power Automate
  • B Customer Voice
  • C Dynamics 365 Sales
  • D Power Apps
Explanation Customer Voice specializes in collecting and analyzing feedback, unlike the other options.
Q105

What happens when a record in Dynamics 365 is deleted?

  • A It is permanently lost.
  • B It goes to the recycle bin.
  • C It is transferred to another entity.
  • D It triggers an automatic workflow.
Explanation Deleted records are typically moved to the recycle bin, allowing potential recovery.
Q106

Which service should you use to automate surface-level tasks within Dynamics 365?

  • A Power Automate
  • B Azure DevOps
  • C Power BI
  • D Azure Functions
Explanation Power Automate is designed for task automation, whereas the other options serve different purposes.
Q107

A company needs to track customer interactions across all channels. What should they implement for best results?

  • A Customer Insights
  • B Static Reports
  • C Data Lake
  • D Email Marketing
Explanation Customer Insights provides comprehensive tracking across various channels, unlike the other options which lack multi-channel tracking.
Q108

You are configuring user permissions in Dynamics 365. What happens when you assign a read-only role?

  • A User can edit data
  • B User can view only
  • C User can delete records
  • D User can create items
Explanation A read-only role restricts users to viewing data without modification capabilities, unlike options A, C, and D.
Q109

Which service in Dynamics 365 enables real-time customer engagement analytics?

  • A Customer Insights
  • B Power Apps
  • C Sales Insights
  • D Azure AI
Explanation Customer Insights provides real-time analytics; others do not focus on engagement specifically.
Q110

A marketing manager wants to create a segment based on purchase history. What should they use?

  • A Customer Service Hub
  • B Segment Builder
  • C Power Automate
  • D Marketing Lists
Explanation Segment Builder allows precise audience segmentation based on specific criteria.