Microsoft Azure

Dynamics 365 Customer Experience Analyst Associate

MB-280

Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.

147 questions 0 views Free
Start Mock Test Timed · Full-length · Scored

Questions 81–90 of 147

Q81

You are configuring a report in Dynamics 365. If an entity has an audited field, what impact does it have on your reporting?

  • A Includes version history of changes
  • B Excludes the field from reports
  • C Cannot be reported anymore
  • D Changes frequency of report refresh
Explanation Audited fields track changes over time, allowing inclusion in reports; option B is incorrect as audited fields can appear in reports, C is false because they can still be reported, and D is not related to auditing.
Q82

Which service allows for customizing business application user access?

  • A Role-Based Access Control
  • B Azure Functions
  • C Power Automate
  • D Microsoft Teams
Explanation Role-Based Access Control (RBAC) customizes user permissions; others do not focus on access control.
Q83

A company needs to automate its customer notification process when new tickets are created. Which tool should they primarily use?

  • A Power BI
  • B Power Automate
  • C Dataverse
  • D Azure DevOps
Explanation Power Automate is designed for process automation; the others do not specifically automate notifications.
Q84

You are configuring a new email template in Dynamics 365. What happens if you do not select any suitable record type for the template?

  • A Template cannot be used
  • B Template is applied to all records
  • C Template is saved but inactive
  • D Template is automatically activated
Explanation If no record type is selected, the template cannot be effectively used; the other options misrepresent the functionalities.
Q85

Which service integrates with Dynamics 365 to enhance customer insights?

  • A Power BI
  • B Azure Blob Storage
  • C SQL Database
  • D Azure Functions
Explanation Power BI provides advanced analytics and reporting capabilities, while others focus on storage or computation.
Q86

A company needs to automate customer follow-up actions based on specific conditions. Which tool should they use?

  • A Power Automate
  • B Azure DevOps
  • C Logic Apps
  • D Common Data Service
Explanation Power Automate automates workflows between apps, while other options do not focus specifically on automation.
Q87

What happens when a record is deleted in Dynamics 365?

  • A Record goes to recycle bin
  • B Record is permanently deleted
  • C Record triggers an alert
  • D Record is archived for later retrieval
Explanation Deleted records are permanently removed from Dynamics 365 without recovery options.
Q88

Which service in Dynamics 365 Customer Engagement is primarily used for managing sales processes?

  • A Sales
  • B Marketing
  • C Customer Service
  • D Field Service
Explanation Sales Service specifically encompasses managing sales processes; the others focus on different areas of customer engagement.
Q89

A company needs to track customer interactions across various channels. What should they implement?

  • A Omnichannel Engagement Hub
  • B Dynamic Analytics
  • C Service Insights
  • D Email Marketing
Explanation The Omnichannel Engagement Hub allows tracking across multiple communication channels; the others do not provide comprehensive interaction tracking.
Q90

You are configuring a customer service queue. What happens when you set the queue to 'public'?

  • A Only admins can view the queue
  • B Any authenticated user can see it
  • C It becomes private to agents only
  • D No one can access the queue
Explanation A public queue is accessible to all authenticated users, while the other options restrict access incorrectly.