Microsoft Azure

Dynamics 365 Customer Experience Analyst Associate

MB-280

Prepare for the MB-280 exam to demonstrate your skills as a Dynamics 365 Customer Experience Analyst.

147 questions 0 views Free
Start Mock Test Timed · Full-length · Scored

Questions 91–100 of 147

Q91

Which service integrates marketing automation with Dynamics 365?

  • A Dynamics 365 Marketing
  • B Dynamics 365 Sales
  • C Dynamics 365 Customer Service
  • D Dynamics 365 Commerce
Explanation Dynamics 365 Marketing specifically focuses on marketing automation, while the others cater to different business needs.
Q92

A company needs to segment its customer data. Which tool should they use?

  • A Power BI
  • B Customer Insights
  • C Azure Logic Apps
  • D Power Automate
Explanation Customer Insights is designed specifically for data segmentation and customer analytics, unlike the other options.
Q93

You are configuring a marketing campaign. What happens if you set the target audience incorrectly?

  • A Campaign fails to send emails
  • B Target audience doesn't receive emails
  • C Campaign sends to all contacts
  • D Email deliverability improves
Explanation Setting the target audience incorrectly means specified contacts won't receive the emails, while option A is incorrect as the campaign may still process.
Q94

Which tool is best for importing external data into Dynamics 365?

  • A Data Import Wizard
  • B Power BI
  • C Azure Logic Apps
  • D Microsoft Excel
Explanation The Data Import Wizard specifically facilitates importing data; Power BI is for analytics, Logic Apps for integration, and Excel is not a direct import tool.
Q95

A company needs to segment its customer base based on purchase history. What feature should they use?

  • A Business Rules
  • B Workflows
  • C Advanced Find
  • D Dynamics 365 Marketing
Explanation Advanced Find allows for detailed segmentation of records while Business Rules and Workflows control processes, and Dynamics 365 Marketing is for executing campaigns.
Q96

What happens when you delete a record in Dynamics 365?

  • A It is permanently removed.
  • B It is moved to recycle bin.
  • C It can be restored.
  • D It is archived automatically.
Explanation Deleted records are permanently removed, unlike some systems that provide a recycle bin, which does not exist in this scenario.
Q97

Which feature allows tracking customer interactions across channels in Dynamics 365?

  • A Omni-channel engagement
  • B Data Export Service
  • C Field Service Management
  • D Power Automate
Explanation Omni-channel engagement captures interactions, while others serve different functions.
Q98

A company needs to automate customer service case assignments based on priority. Which Dynamics 365 feature should they use?

  • A Business Rules
  • B Case Management
  • C Workflows
  • D Queues
Explanation Workflows can automate case assignments, while other options don't fulfill this specific requirement.
Q99

You are configuring a user role in Dynamics 365. What happens if a user is assigned a role with no permissions?

  • A User can see everything
  • B User has limited access
  • C User has no access
  • D Permissions default to admin
Explanation A role with no permissions completely restricts access, unlike limited access or defaults.
Q100

Which service handles customer service engagements in Dynamics 365?

  • A Dynamics 365 Customer Service
  • B Dynamics 365 Sales
  • C Dynamics 365 Marketing
  • D Dynamics 365 Human Resources
Explanation Dynamics 365 Customer Service is specifically designed for customer service engagements, while the others cater to different business functions.